Party City Reviews

I just want to Thank Destiny at the Raleigh Town Center Area for her EXCELLENT CUSTOMER SERVICE!! I am from Atlanta and She made me feel SO WELCOMED!! Her knowledge of items was AMAZING. KUDOS DESTINY! Keep allowing GOD to use you! Ms Angie

I'm reviewing the party city location in Mississauga Vega Blvd. If i could give a zero star i would. This is the worst place to buy online... the system is a complete failure and the customer is non existent! I placed an online order and didn't receive a confirmation however the payment was withdrawn from my account. I called to ask about my order and explained how I didn't receive a confirmation for pick up and was told they were having problems so they had to check, she came back and told me that because the order was just sitting there for a week ( which it wasn't, it has been three days since i placed the order) they decided to cancel it and refund me which will take a while for me to get my refund. I asked her why no one contacted me and they had no response. Terrible customer service and I will never shop in store or online at any of their locations Again!

Better off going to the grocery store to be honest. Look I'm all for Party City during Halloween time but other than that, there's not much you can't get for the same price or cheaper at the grocery store or by going online.

On top of this, going to the local Party City was a major hassle. The employees were miserable and the shelves were already bare when I got there. Nothing was in its place and prices were all incorrect when I got to the counter to check out.

Would I recommend Party City? If there are other choices, no I would not. But I can say that for certain seasons including Halloween, they do come through and that's the reason I give my 2 stars to them.

My sister loves her bouquet, All thanks to Destiny, she did a great job.
I will be coming back again.
Thank you.

So ordered balloons for a baby shower that never arrived and when we called we had been told "the system canceled your order and we have no idea why". Well that would have been nice to have been told ahead of time so we could have planned for an alternative. This company SUCKS and NOBODY should EVER use them. F*CK Party City!

Offers delivery then says it can't deliver to my address when I live 1 mile from.store. Customer service was a joke

Exceptional service from the crew in finding my needs to make party come true! They even help with making the price was right!

If there is an option to put a negative star, differently I would.
I bought rosegold plates for a bridal shower and other stuff from them, then I found out that there are scratches and broken pieces on the plates, so I went back to the store to return them but I did not have the receipt so they refused to return the items. I called the customer care, few days later, then emailed me the Receipt, so again I went back to the store and again they refused to return the items because there was no code on the receipt!!!. I AGAIN called the customer care and they could not help me to send me a new receipt with the code or return my money back, even though there is a barcode on the items.
It DOES NOT MAKE ANY SENSE, they won't return their damaged items if you do not have the receipt, I still have the barcode on the items yet they refused to return them. They won't return their defective products so that they can keep the money. Waste of time. BAD SERVICE.

I recently went to the Party City website to order some items for some children's birthday gift bags I'm putting together. I think I had maybe visited a Party City bricks and mortar store once in the past. But this was my first online order. I placed my order and it arrived fairly quickly. No problems there. But where the issues usually arise for me is that once I have the order I consider the transaction completed. But because this is the good 'ol USA, to businesses it means they now have my personal information and will exploit it by hammering me with unwanted marketing until the end of days.

I woke up to a Party City advertising e-mail (they always think they are so clever doing their e-mail push at 4am so their marketing message is the very first thing you'll see when you check your messages in the morning. Ugh. As soon as I got to a computer I went to their site to see about getting off the "BUY MORE CHEAP CHINESE JUNK" train.

Their website listed a number I could use to text them my request. So I tried that but the message would not send. It just would not work. OK. So I also saw some text that indicated they had Live Chat. But there was no button or any other way to initiate the chat, even though I was doing this within the window of business hours they listed. Well, OK. I guess I'll call the 800 number.

So I called the number and got the standard robotic menu. Except it wasn't accepting the number prompt I was inputting, and began repeating the menu options again. After multiple pushes I finally got it to accept the prompt. Only to get a message about their "exciting news" (yeah, I'm not kidding) about how you can now text customer service. So I bypassed that, and then heard a tone as if I was connecting to customer service. Except no one was there. The line was dead. Silence. So I had to repeat the entire process. Grr. Nice phone system guys.

Finally got through to a human. But of course that human was in a far off call center, with an accent as thick as concrete. And while I'm sure his English is better than my Tagalog, I once again am left to wonder what the point is of having customer service when it is extremely difficult to communicate with them. What's worse in this case is that the guy was unable to handle a simple request to remove my personal information from their marketing list. For that I'd have to call corporate directly. He gave me a number. I hung up and dialed it. And I got the voicemail for some woman at some billing department (not even certain it was Party City).

OK. So then it was out to the Internet to find a working telephone number. Found a couple but they were disconnected. Then I was back to the website to hunt through a bunch of fine print to locate an e-mail address to make a privacy request. Sigh. And I don't even want to think about how much time I wasted to simply have my personal, private information treated with care, as opposed to being wildly exploited as a commodity.

Something has to change in America! This experience is all too common and reflects much more greed than actual customer service. I regret purchasing anything from Party City and won't be repeating the mistake.

I purchased the balloon time machine for a balloon release for my brother's year of passing. The box states that you can blow up to 50 balloons I was only able to blow up 20 balloons.